At Chuchu’s Bakehouse et Culinaire, customer satisfaction is at the heart of everything we do. If for any reason you’re not satisfied with your order, we’re happy to help.

Returns
We accept full returns or exchanges within 24 hours of purchase, provided that:
* The cake is in a reasonably untouched and original condition.

The return is due to a bakehouse error such as:
* Incorrect flavour or colour
* Wrong design or inscription
* A different cake from what was originally ordered

How to Return a Cake
To initiate a return:

📞 Call our hotline: 070 3635 1818
📧 Email: info@chuchusbakehouse.com
🏢 Or visit any of our locations (see our Contact Us page)

Please ensure the cake is safely returned in its original packaging. You will be asked to state your reason for the return. We aim to resolve the issue—whether by exchange or refund—within 30 minutes of verification.